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Customer experience
Let our all-in-one, cloud-based platform revolutionize your airport communication with passengers
Don't just take our word for it
See the transformation for yourself. Watch how Tucson Airport revolutionized its operations and enhanced passenger experiences with Airport CX.
“Airport CX has revolutionized the way we’re able to communicate with our customers.”
Flight Information Display System
Simpleway FIDS solution is build around a powerful template designer that enables you to create simple and complex dynamic content that will update automatically based on the data and schedules you set. With the online library you can just choose from one of the ready-to-use content templates.
With Airport CX FIDS you can solve many of your airport’s use cases as for:
Check-in displays, gate and baggage displays can render flight specific information,
Flight information displays can be easily resolved and automated with our solution,
Security and passport checkpoint display can be automized,
Internal communication in your operation offices are made easy and other throughout the airport for handling and other personnel,
Advertisement content can be scheduled, and of course many other.
Designer: Create stunning display contents
The designer brings all the features
and functionalities together and creates
a comprehensive output for your screens. Create unique designs that reflect your identity, from static contents to very complex data or time driven contents.
Wayfinding: Revolutionize passenger flow
Passengers with the right information can make informed decisions as well as easily navigate through the terminal. Use our smart dynamic wayfinding contents instead of static signs.
Scheduling content: Maximaze engagement
Time-driven content rendering is made easy with our scheduler and playlist feature. Use images, videos to appear either full-screen or just partial, based
on your schedule.
Power save tool: Schedule display power usage
Save energy and costs by scheduling
on and off times for specific displays.
Set on and off times directly from
a user-friendly UI either for each display
or a group of displays.
Online Library:
Content made easy
Select from a wide range of ready-to-use templates tailored to suit different use cases for your airport – flight lists, check-ins, gates, belts, wayfinding etc.
Tables feature:
Set up data-driven content
Easily update content without modifying your templates by using the tables feature and data sources.
Advertising:
Increase your potential
Promote your local airport services easily and effectively with our platform. Utilize
our advanced reporting capabilities to monetize your advertising efforts and drive revenue for your airport.
Multilingual displays:
Address passengers
Enhance your communication with passengers by presenting flight information and other important details
in multiple languages with our display signage solutions.
Announcement System
Simpleway is a leading provider of passenger announcements to customers all over the world delivering pre-recorded messages by professional voice artists. Thanks to the latest groundbreaking developments in Text to Speech technology, we now offer our customers a product combining both: faster delivery and human-like quality content.
With our solution you can play voice announcements across your airport with a fully operable Cloud FIDS solution or use our announcement solution as a standalone product.
This gives you a powerful solution to inform your passengers about flights and other ad hoc changes through your Public address system in sync with your displays within a cloud platform, and allows you to track all played system announcements through the Paging history in a comprehensive overview with all details.
Paging is made easy for the airport personnel with the preconfigured role-based UIs as GateUI and BaggageUI. Your airport personnel can play specific announcements containing flight information at specific gates/zones with almost no effort. In addition, we also offer audio platform and hardware, learn more about our nnounce product line.
Visual paging: Synch audio and display messages
Visualize your audio announcements so that passengers can not only hear them, but also see their transcription on the displays at the same time.
Multilanguage:
Engage with passenger
Inform passengers in their native language using multilingual announcements. We have a large database of voice talents to fit your needs.
Text-to-speech:
Human-like announcements
Generate natural-sounding audio announcements with the latest technology or use preset announcements with manual adjustments of our voice content experts.
Schedule: Plan your announcements
Schedule announcements to play at a specific time and customize your schedule frequencies upon your needs.
Business rule engine: Automize your processes
Create a new behavior for the automated system to save operators' time by scheduling the playback of specific announcements according to the given configuration.
Speech-to-text:
Convert speech into text
Create visual messages based on your recorded ad hoc announcements for simultaneous playback on displays
and loudspeakers.
Noise suppression: Deliver crystal-clear communication
Eliminate the intrusive background noise created by real-time recorded announcements and deliver outstanding clarity and precision in communicating important information to your passengers.
Role-based paging
User interfaces
Use simple and intuitive user interfaces to play multilingual announcements that automatically adjust to flight details and your location of operation.
The Perfect Fusion of Airport CX and nnounce Devices
The next generation audio platform and hardware products designed and made in Europe, the nnounce offers advanced tools for Airport CX, security, and integration applications.
With cutting-edge technology and open standards like AES67 and OCA, nnounce is usable with third-party products and ecosystems such as Q-SYS. Paired with Simpleway's Airport CX, nnounce solves passenger experience needs for airports of all sizes, delivering unparalleled security and monitoring capabilities.
Operations
Airports are complex aerodromes with a lot of resources which need to operate all together
Airport Operational Data Base
Real-Time and Accurate Flight Information
By harnessing the power of real-time, up-to-date information, our AODB solution streamlines communication, collaboration, and efficiency across all airport stakeholders.
Our AODB collects, manages, and disseminates essential information related
to airport operations, such as flight schedules, aircraft information, and gate assignments. It acts as the primary data source for various airport systems
and stakeholders.
Our platform integrates seamlessly with Resource Management Systems (RMS) for optimal staff, equipment, and facility allocation. Experience improved situational awareness with real-time weather updates and runway availability, empowering proactive decisions.
Resource Management System
Maximize Efficiency and Reduce Costs
Our RMS tool is designed to help airports maximize their resources usage and streamline their operations. It enables them to manage, plan, and track all resources in one place, including belts, gates and stand planner. Any resource conflicts are alerted, and can be resolved easily in the planner. Irregular situations and emergencies can be handled with ease, keeping operations running smoothly and efficiently.
The RMS tool is an essential tool for revenue management, providing the needed input to streamline airline billing, save costs, and reduce turnaround times.
Reporting
Unlock the Power of Your Data
The Simpleway reporting tool is a game-changer for operations management.
As it is part of the powerful Operations UI, it brings all your data together for easy decision-making, driving efficiency and reducing costs. With ready-to-use reports
on operational flight delays, gate changes, baggage delivery times, system reports, announcement statistics, billing, and resource usage, you'll have all the insights you need to optimize your operations.
Improve the passenger experience and streamline your operations with our
reporting tool.
Proof of Play
Manage campaigns with tagged media (videos, images, templates) for insights on display frequency and duration.
Track campaigns and create reports for playtime and impressions.
Integrate campaign data into your system or third-party tools like Power BI.
Filter data by date, location, or content type.
Scenarios
Every Minute Counts
Being prepared for every situation that can occur at an airport is challenging, but with our Scenario tool you can at least prepare and automate the situations that are most likely to happen. Every minute counts, so be prepared for any emergency situation or any other scenario.
With our tool, you set the trigger points and define the actions your FIDS and announcement system to take. This addresses the most vast possible audience, not only your passengers but also your personnel when required.
Purpose-built User Interfaces
Streamlined Check-in and Unloading Processes
Our intuitive interfaces enable airport and airline personnel to efficiently manage check-in counters and baggage unloading processes. The operations performed have a direct impact on the content of passenger information displays:
During the check-in process, airport personnel can assign flights to check-in counters, set the flight class and compose visual messages that can be used to provide a warm greeting, important information or promotions alongside flight details.
During the baggage unloading process, airport personnel can assign belts, update baggage statuses, and finalize the processes.