Public Address System with Visual Paging for Airports

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Flight Information Display Icon

Customer experience

Let our all-in-one, cloud-based platform revolutionize your airport communication with passengers

Don't just take our word for it

See the transformation for yourself. Watch how Tucson Airport revolutionized its operations and enhanced passenger experiences with Airport CX.

“Airport CX has revolutionized the way we’re able to communicate with our customers.”
— Austin Wright, Tucson Airport

Flight Information Display System (FIDS)

Flight information (FIDS) displayed on airport screens in lounges and terminals is a critical part of the passenger experience.

The Simpleway CX solution offers a powerful template designer for creating dynamic, data-driven content that updates automatically. With a vast online library of ready-to-use templates tailored to your airport’s needs, managing the basics of FIDS becomes simple and efficient.

With Airport CX FIDS, you gain full control of airport digital signage through a centralized system that supports a wide range of use cases, including:

  • Real-time flight and passenger information on all key airport screens

  • Security, wayfinding, emergency alerts, and more can be automated and integrated with your Public Address System

  • Staff communications, multilingual displays, and scheduled advertising

  • Customizable branding with automated updates on weather, transport, and connections

Sample template in Designer.

Designer: Full Control of Airport Screen Content

Design everything from basic messages to complex FIDS content. The Designer gives you complete control over layout, branding, and automation in one place, so you can create content that feels uniquely yours.

Display with wayfinding indicators of baggage claim areas of arrived flights.

Wayfinding: Intelligent Passenger Guidance

Help passengers navigate the terminal with confidence. Replace static signs with dynamic content that adapts to changing conditions and provides clear directions throughout the airport.

Graph and schedule list of multiple media files and playlists.

Content Scheduling: Maximize Engagement

Easily schedule time-based content using our built-in scheduler and playlist feature. Display images or videos in full-screen or partial layouts based on your timeline.

Display power schedule for each day of the week, with the ability to set the time period when the display power should be turned on, and the ability to turn the display on and off for a full day.

Power Save Tool: Automated Display Power Management

Lower operational costs by automating power schedules for your airport screens. Easily set customized on/off times to maximize energy savings without compromising display availability.

Samples of 4 templates of different color themes for arrival, gate, baggage and check-in screens.

Online Library: Ready-to-Use Templates for Airport Displays

Select from a wide range of professionally designed templates built for key airport screens such as flight info, check-in, gate, baggage, and navigation displays.

A sample table and a template that uses data from that table.

Tables Feature: Automated Content Refresh

Easily update FIDS content without modifying your templates by enabling the tables feature, which pulls data directly from your sources for instant updates.

On-screen advertising.

Advertising: Increase Your Airport’s Revenue Potential

Promote local services and use detailed reporting to optimize campaigns and increase revenue across your digital signage network.

List of flight information in languages by flight destination.

Multilingual Displays: Inclusive Passenger Info

Enhance clarity and accessibility by providing multilingual flight information and announcements through our versatile signage platform.

Announcement System

Flight information on screen in the baggage claim area.

Simpleway is a global leader in passenger announcements, delivering pre-recorded messages voiced by native speakers for a natural sound. Powered by advanced AI-driven Text-to-Speech technology, our solution combines fast delivery with human-like quality.

While our announcement system can function as a standalone public address system, its greatest strength lies in integration with our Cloud FIDS. This integration enables synchronized voice announcements and real-time flight information updates across all public address systems and digital displays via cloud platform.

To maintain operational transparency, all paging announcements are recorded in a comprehensive history. Airport personnel utilize role-based paging interfaces, such as GateUI and BaggageUI, to efficiently broadcast flight-specific messages to designated gates or zones.

Complete your public address solution with the nnounce product line, featuring dedicated audio platforms and hardware built to improve system performance and dependability.

A sample of the prepared announcement in the system and its realization next to the flight information on the screen in the baggage claim area.

Visual paging: Synchronize Audio & Display Messages

Display transcriptions of your audio announcements in real time, ensuring passengers both hear and see important information simultaneously.

The announcement preview in each selected language before playback.

Multilanguage Support:
Reach All Passengers

Deliver announcements in multiple languages using our extensive database of professional voice talents to meet your airport’s diverse needs.

Sample text in Text-to-speech editor with the ability to customize pronunciation, rate, pitch and intonation of speech in any selected text segment.

Text-to-Speech: Natural Sound, Powered by AI

Deliver human-like announcements with advanced Text-to-Speech technology or choose expertly pre-recorded messages crafted by our voice content specialists.

Examples of announcement playback schedules are shown: weekly and monthly announcement schedules on specific days, repetitive announcement at specific time intervals, and restrictions on announcement playback at specific time intervals.

Announcement Scheduling: Tailored to Your Operations

Automate your announcements with scheduling options that let you set playback times and customize intervals as needed.

Business rules editor with condition, validation and actions sections.

Business Rule Engine: Smarter Automated Workflow

Configure rules to automatically schedule and play announcements based on real-time conditions, reducing manual effort and keeping passengers informed.

A recording time counter is displayed, as well as labeled icons that can be clicked to preview the recording, convert the recording to text, and discard the recording.

Speech-to-Text: Real-Time Visual Messaging

Turn spoken messages into text for display playback, delivering real-time, multi-channel communication across both PA systems and FIDS.

Noise suppression during real-time recording.

Noise Suppression: Deliver High-Quality Audio

Ensure your announcements cut through terminal noise with advanced noise filtering, delivering clean, intelligible messages to every passenger.

The main page of the Gate user interface.

Role-based Paging: User Interfaces for Airport Staff

Operate multilingual announcements through intuitive interfaces tailored to staff roles. Messages automatically adapt to flight information and location.

The Perfect Fusion of Airport CX and nnounce Devices

Airports require dependable, flexible public address systems that can evolve alongside their infrastructure. nnounce is a next-generation audio platform and hardware line, designed for mission-critical environments. It offers advanced tools for public address, security, and system integration, making it a powerful addition to any Airport CX deployment.

Built on open standards like AES67 and OCA, and with full IPv6 support, nnounce integrates easily with third-party ecosystems such as Q-SYS. When paired with Simpleway’s Airport CX platform, it delivers a unified, scalable solution that ensures clear, reliable communication across all terminals.

Airport icon
Notification icon

Operations

Airports are complex aerodromes with a lot of resources which need to operate all together

Airport Operational Data Base

Flight editor tab with a list of items in a table format, which gives an overview of all available flights. Each item in the list represents one flight. The list displays flight information grouped by columns.

Real-Time and Accurate Flight Information

Our Airport Operational Database (AODB) serves as the central source of operational data, supporting communication and coordination across all airport departments. It manages essential information such as flight schedules, aircraft information, and gate assignments, keeping systems and stakeholders aligned.

The platform connects with Resource Management Systems (RMS) to optimize the use of staff, equipment, and infrastructure.

With real-time weather data and runway status updates, airport operators gain better situational awareness and can make more informed, timely decisions.

Resource Management System

A timeline with flights. Each flight has a logo, name of the main carrier, flight code, status, destination code, arrival or departure icon.

Maximize Efficiency and Reduce Costs

The RMS platform helps airports plan, allocate, and monitor all critical resources, including gates, stands, and baggage belts. The system provides real-time conflict alerts and allows operators to resolve issues directly within a unified interface.

During irregular operations, it supports rapid adjustments to minimize disruptions.

RMS also generates detailed resource usage data to improve billing accuracy and support long-term planning and cost control.

Reporting

Examples of reports on flight data by airline, flight delay data, and resource usage in the Gate and Baggage user interfaces are shown.

Turn Data into Actionable Insights

The reporting tool in the Operations UI gives you a unified view of your airport’s performance. Quickly access key metrics on flight delays, baggage handling, system usage, and more.

Use the tool to support operational planning, monitor resource performance, and identify cost-saving opportunities.

Campaign and Display Analytics

An example of a media tracking report for three campaigns with graphs of their duration as well as of each individual media item.

Manage digital signage campaigns with tagged media (videos, images, templates).

Generate detailed reports on playback frequency, duration, and audience impressions.

Export data into Power BI or similar platforms, and filter by date range, terminal zone, or content type.

Scenarios

A scenario tool that specifies the actions to be taken by the FIDS and the announcement system, such as which content to show and what announcement to play to selected zones.

Manage Emergencies with Confidence

The Scenario tool helps airports automate communication for common and critical events. Whether it’s an emergency evacuation or an operational disruption, predefined scenarios reduce confusion and help maintain control.

You can set custom triggers and decide what messages play across your passenger information and public address systems.

This ensures quick coordination between teams while keeping passengers informed and safe.

Purpose-built User Interfaces

The main page of the Check-in user interface.

Efficient Check-In and Baggage Operations

Our user interfaces are designed for airport and airline staff to effectively manage check-in counters and baggage unloading. These actions update the content shown on passenger information screens in real time.

  • Check-in staff can assign flights to counters, select flight classes, and craft visual messages for greetings, announcements, or promotions along with flight information.

  • In baggage unloading, staff can assign belts, track baggage status, and complete the unloading process with ease.